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Terms and Conditions

Glorious Teddy Limited (collectively referred to as “we”, the “Company” or “Glorious Teddy” ). We own and operate the site www.gloriousteddy.com(collectively referred to as “our site” or “gloriousteddy.com”). Our site offers a convenient way to purchase our products online (referred to as “Service”). Please read the following terms and conditions carefully before using this site. By using this site, you agree that you have read these terms and conditions and that you accept to be bound by them. We may update these terms and conditions from time to time, the revised terms will take effect upon publishing on the site.

1. Registration

You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
You are required to provide us with accurate, current and complete information during registration. Should there be any changes regarding the information, you are required to inform us immediately in order to maintain effective communication between us.

2. Payment

The Company only accepts credit card, and we reserve the right to exclude particular methods of payment.
Orders will be charged in Hong Kong dollars.
The Company reserves the right to change any payment terms for any order without prior notice.

3. Delivery

The Company partners with some Hong Kong based transportation service providers to provide a highly efficient and cost effective delivery service.
You shall ensure that a person of a reasonable age who is authorized to receive for the order at the specified time of delivery at the specified address.
Delivery services may be delayed due to heavy rainstorm and bad weather.
No delivery services shall be available on Saturdays, Sundays or Public holidays; and when Black Rainstorm Signal or Typhoon signal No.8 or above is hoisted by the Hong Kong Observatory.

3.1 SF Express – Self pick up (Hong Kong only)

Pick up point: Customers can select SF Store, SF Service Center.
Customers shall be responsible for the delivery fee and settle the payment upon collecting the products. Please note that delivery fee is not reflected on the order. Information about delivery fee, please refer to: SF Express.
Time: It usually takes around 2-3 workings days, and it may take longer if pick up at convenience store is chosen.
Storage period: Please collect the products within 3 working days after the products arrived at the pick up point. Should you require special arrangement, please contact SF Express.

3.2 SF Express – Delivery (Hong Kong only)

Products can be sent to the destination according to your address, this may lead to a higher delivery fee.
Delivery fee: Customers shall be responsible for the delivery fee and settle the payment upon collecting the products. Please note that delivery fee is not reflected on the order. Information about delivery fee, please refer to: SF Express.
Time: It usually takes around 2-3 workings days.

3.3 Hong Kong Post – Speedpost/Local Parcel (Hong Kong only)

Delivery fee is determined by the courier according to the weight of the products. Exact postage can only be determined after confirming the order quantities. Customers are recommended to get an initial quotation from Hong Kong Post Actual postage may deviate from the initial quotation, as the packaging materials will also affect the postage. Actual postage is determined upon delivery.
Default delivery fee: Should the delivery fee exceed the default delivery fee of HKD50, customers are required to pay the exceeding amount by “purchasing” the corresponding amount of “Additional Delivery Fee”
Additional delivery fee:
• Please contact us to identify the necessary amount of “Additional Delivery Fee” to be paid. “Purchase” the required amount at:“Additional Delivery Fee”
• Please fill in your original “Order Number” under “Remarks for Shop”.
• Products will be delivered to you after successful payment.
Time: It usually takes around 3-7 workings days.

3.4 Hong Kong Post – Speedpost (International)

Delivery fee: Delivery fee is determined by the courier according to the weight of the products. Exact postage can only be determined after confirming the order quantities. Customers are recommended to get an initial quotation from Hong Kong Post. Actual postage to be determined upon delivery may deviate from the initial quotation, as the packaging materials will also affect the postage.
Default delivery fee: Should the delivery fee exceed the default delivery fee of HKD150, customers are required to pay the exceeding amount by “purchasing” the corresponding amount of “Additional Delivery Fee”
Additional delivery fee:
• Please contact us to identify the necessary amount of “Additional Delivery Fee” to be paid. “Purchase” the required amount at:”Additional Delivery Fee ”
• Please fill in your original “Order Number”under “Remarks for Shop”
• Products will be delivered to you after successful payment.
Import restriction: Customers shall be responsible for checking if there are any weight and other import restrictions imposed by the destination country. Some countries may impose tax on parcels weighing over a certain weight; customers shall understand such restrictions beforehand and shall be responsible for the any necessary fee.
Time: It usually takes around 3-7 workings days.

4. Return and Refund

You are recommended to contact us immediately after receiving the products should there be any issues. Requests for replacement or refund will only be considered within 3 working days after delivery.
Product photos on this site are for reference only, and may deviate from the actual products due to the quality of the photos. Such deviations, if any, do not act as a ground for replacement and refund.
All return and refund requests are subject to the final decision of the Company.

5. Force Majeure

If the Company is prevented in the performance of the services it offers on this site by reason of act of God, fire, flood, casualty, accident or other natural disaster, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes that beyond the reasonable control of the Company, the Company shall be excused from such performance to the extent of such prevention.

6. Disclaimer

The Company shall not be responsible for and disclaims all liability for any direct, indirect, incidental or consequential loss, liability, damage, personal injury or expense of any nature whatsoever which may be suffered by you, as a result of or which may be attributable, directly or indirectly to your access and use of the website and the content.

7. Intellectual Property

Glorious Teddy Limited owns the intellectual property rights of the site and all contents on the site, including trademarks, logos, product names, and company names. Any reproduction or use of any of the contents of this website without the prior written permission of Glorious Teddy Limited is prohibited.